To manage the inherent complexity involved in coordinating efficient waste management operations between customers and service providers, we helped 888 Waste map the end-to-end workflow involved in booking, assigning, tracking and closing out each job.
We implemented a fully centralised system to support 888 Waste's broker-led operating model - aligned to how the business actually runs.
Client & Context
888 Waste is a waste broker coordinating jobs between customers and suppliers. The business books work with customers, assigns jobs to the appropriate supplier, tracks progress through to completion, and manages invoicing and compliance documentation.
This operating model creates inherent complexity. Customer information needs to be accurate and accessible. Job status needs to be visible without manual checking. Supplier invoices and documentation must be matched back to individual jobs.
888 Waste wanted a structured operating system in place early to support planned growth. The objective was to handle increasing job volumes and supplier relationships without admin effort scaling at the same rate.
Runwise was engaged to design and implement that system.
What We Built
We began by mapping how work moved through the business end to end: how jobs were booked, assigned to suppliers, tracked, and closed out. From this, we identified what needed to be visible at each stage and where structure would reduce manual coordination.
Monday.com was selected as the platform because it could be configured to support a broker-led operating model without forcing rigid or prescriptive workflows.
We designed and built a central operating system covering:
- Job scheduling and tracking across suppliers
- A structured customer database
- Workflow boards to manage internal coordination
- Clear job stages and ownership from booking through to completion
The system was designed around how 888 Waste actually operates, rather than around assumptions built into the software.
How It Was Implemented
Implementation ran alongside live operations.
Workflows were built using real jobs, with structure adjusted as edge cases and exceptions emerged. Training focused on how the system supported day-to-day work, not on generic tool usage.
Runwise took ownership of system setup during rollout to minimise internal overhead and ensure consistent adoption from day one. This avoided parallel processes forming outside the system and helped embed the platform as the primary source of truth.
Outcome
888 Waste now runs its operations through a single, central system.
Jobs are scheduled and tracked in one place. Customer information is consistent and accessible. Supplier coordination is clearer, and job status is visible without manual checking.
The business now has a stable operational foundation that supports growth in volume and supplier relationships without a corresponding increase in admin time.
The system works because it was designed around the broker model, introduced early to support planned growth, and kept simple enough to be used every day.
For more information, visit 888waste.com.au.